Frequently asked questions (FAQ)

1. Is a conversion of a file with your service really free?
2. The conversion of my file failed. What's wrong?
3. The converter lets me suddenly download a zip file
4. I'm experiencing problems during the upload of a file
5. I can't access the converted file anymore I have downloaded before
6. What are QRcodes for and how can they be used to transfer a download link to my mobile phone?

Is a conversion of a file with your service really free?

Yes, our service is completely free. Really.

The conversion of my file failed. What's wrong?

We support so many source formats that there can be a lot of reasons why the conversion has failed. For example:

• The source file is corrupt.
• The source file has been encrypted with Digital Rights Management (DRM) of the owner.
• Some code inside a format that is normally working can't be converted.
• The converter does not recognize the source format at all.
• If you have entered an URL (like http://www.example.tld/test.php) to submit us your file you want to convert, be sure to provide the direct link to the image/music/document file, not to the website itself. Right click on the link to the file inside of the website, try to copy the direct URL and paste it into one of our converters.
• The download link you provided is not accessible by the converter. Possible reasons could be that the file is not available for direct download due to copyright issue or you need to login. You can then try to download the source file directly to computer and upload it from there to our converter.

If you feel this is an error, don't hesitate to write at time2talk@online-convert.com. We are constantly trying to enhance our converters and need your input.

The converter lets me suddenly download a zip file

If the conversion process outputs more than one file (e.g. you have converted a PSD file with layers to JPEG), all created files will be compressed into one file and offered in one download. You can uncompress this file e.g. with 7 ZIP.

I'm experiencing problems during the upload of a file

The file size limit to upload a file and convert it for free is set to 100 Megabyte.

I can't access the converted file anymore I have downloaded before

The link we provide to you for downloading the converted file is valid for 3 days or 10 downloads, whichever comes first.

What are QRcodes for and how can they be used to transfer a download link to my mobile phone?

QRcodes are two dimensional barcodes containing various information. On online-convert.com they contain the direct download link to your converted file.

Lets assume that you have converted a file with our online file converter for your mobile phone on your desktop computer. How do you get the converted file to you phone? It's simple, just make a photo with your mobile phone from the individual QRcode you see on our successful download page. The barcode is then converted to the direct download link. With this link you can directly download the converted file from our servers to your mobile phone. More information can be found in the following tutorial: How to copy a video file and MP3 to your mobile phone

If your mobile phone does not understand QRcodes yet, you can download here the QRcode reader.